Fun, responsible and good people, we want you.
Tocco Toscano is growing and we’re looking for people who can join us to soar the brand to greater heights. You’ll be involved in all things big and small, cool and not. We want someone who would go the extra mile and problem-solve with us, smartly and diligently.
CUSTOMER SERVICE AND OPERATIONS EXECUTIVE (FULL-TIME)
Job summary
A Tocco Toscano Customer Service and Operations Executive enjoys interacting with customers and handles all enquiries professionally and amicably, while working closely with the #ToscanoCrew to ensure customers’ problems are resolved. You will also process day-to-day orders and ensure customers receive their orders with a smile.
Most customers come to us when they meet with a challenge – you do your best to help them resolve these challenging situations, and let them know that we want the best for them with your strong interpersonal skills and empathy.
A Tocco Toscano Customer Service and Operations Executive is a good communicator who also enjoys the company of people of all ages.
This is an in-office position.
Responsibilities
- Deliver positive, professional and high-quality service experience in an online customer-facing role, in accordance with brand tone and guidelines at all times
- Attend to customer enquiries through emails, messages and phone calls
- Attend to challenging customer service cases professionally and amicably
- Coordinate closely with the Fulfilment and Operations team to ensure customers’ requests and problems are attended to promptly and effectively
- Processing and follow up of day-to-day online orders, and occasionally offline orders
- Detailed tasks include arranging of deliveries, facilitating exchanges and refunds, order change etc
- Management of online inventories across various platforms
- Identify customers’ needs and have them assessed
- Engage interest in potential customers and provide them with clear explanations on the product catalogue
- Improve customer retention through recognition of returning customers, and timely engagement with them and potential returning customers through emails, messages or calls
- Acquire a strong working knowledge of the brand’s philosophy, products and processes
- Perform any other duties and responsibilities as and when assigned
Requirements
- A strong command of the English language, both written and spoken
- Proficiency in Mandarin, both written and spoken, would be a bonus
- Knowledge of Office programs such as Word and Excel
- A people person who exudes a friendly and desirable attitude
- Ability to display empathy and maintain professionalism when met with challenging cases
- A good understanding of ecommerce platforms such as Shopify is preferred, but not necessary
- Ability to work under pressure, in a fast-paced environment
- Ability to manage own tasks and workload effectively
- Curiosity and willingness to learn
- Ability to handle criticisms constructively
- Responsible attitude with strong work ethics
- Ability to work well independently while being a positive team player
- Honest and reliable
- A good communicator both verbally and digitally
- Work in office
- A keen interest in fashion would be a bonus
- Loves Tocco Toscano and wants to be part of the #ToscanoCrew!
Prior experience is not necessary but would be a bonus.
Our office is located at Tampines, opposite Ikea.
Minimally 40 work hours a week, 9am to 6pm from Mondays to Fridays.
If you think you have what it takes, write in to us at toscano@toscano-intl.com with your resume and portfolio if any.
Only shortlisted applicants will be contacted.
