We’ve put together a list of commonly asked questions and hope that they’ll help you to understand how we do things here at Tocco Toscano. If we left out anything though, drop us a line here and we’ll get back to you as soon as we can! :)
Product-related FAQS
1. Where do your leathers come from and what kind of leathers of you use?
We’ve designed and product several different types of bags and the types of leather used for them can differ across a wide spectrum. We also hides sourced from all over the world which include Spain, Italy and the US.
2. Do you do discounts?
We sure do. Although that may not be very often, we’d highly recommend you to subscribe to our newsletters - that’s where you’ll get the latest news on our promotions.
3. What currency are your prices in?
Our prices are listed in SGD (Singapore Dollars) but we do have a currency converter for USD, MYR, VND and EUR.
4. Will my purchases be charged customs/duties and taxes?
Yes you will be charged customs/duties by your local customs office based on their price limits and import guidelines (this varies from country to country so do make sure to check yours out!). As for taxes, you will be charged based your country’s tax laws.
5. What forms of payment do you take?
We accept VISA, Mastercard, American Express, Android Pay, Google Pay, Apple Pay, Paypal, ShopBack PayLater, Atome and PayLater by Grab (SG Only).
6. Do you have a product warranty?
We’re glad you asked :) We have a 12 month warranty on our products. Please refer to our Repairs / Returns / Exchanges Page for more details.
7. Do you provide monogramming services?
Yes we do. We offer a complimentary monogramming service for selected products (you may find the full list of products here). Please note that monogrammed products are not eligible for returns and exchanges unless the item is faulty. You may refer to the Returns / Returns / Exchanges page for more information.
8. How often do you launch new products?
We launch new products every month so be sure to follow us on our socials or subscribe to our newsletter to get the latest updates!
9. Do you offer gift cards?
Yes, we do. Click HERE to purchase it now!
10. Where are you located?
Sunny Singapore :)
11. Where is your factory located?
Our factory is located in Guangzhou, China.
12. Will my information and payment details be shared with any third parties?
Of course not! We take your privacy very seriously and do not share or sell your information to any third party. Your information and payment details are kept strictly confidential and used for the sole purpose of contacting you about your order or matters relating to us here at Tocco Toscano. We also do not store your credit card details. You can opt to receive our marketing emails and opt out anytime you wish as well :)
13. Will the product I get look exactly the same as the photographs on the website?
While there may be slight variations from the photographs on the website, they should not be taken as defects as there may be very slight differences in colours depending on your screen resolution and other factors. Moreover, the grain may appear more pronounced in some leather hides, but this is merely a sign of the product’s authenticity.
14. How do I care for my leather products?
Follow these steps and you’re all set!(a) Avoid direct and prolonged contact with water.
(b) Always wipe off any water droplets as soon as possible with a soft cloth and leave the leather to dry naturally.
(c) Avoid prolonged exposure to heat as prolonged exposure will dry out the leather.
(d) Frequently buff the leather with a soft cloth.
(e) Regularly polishing with a leather cream - this will help to maintain suppleness and minimise scratches and abrasions.
Shipping-related FAQS
1. Where do you ship to?
We ship to all countries worldwide!
2. How long will it take for my product to arrive?
That depends on where you are in the world. Refer to our delivery information page for more details.
3. How much does shipping cost?
For orders below SGD100/SGD250, there’s a flat rate of SGD30 and for orders above SGD100/SGD250, it’s complimentary worldwide shipping!
4. How do I track my order?
A shipment notification email will be sent to you once your order is shipped out from the warehouse and this same email will contain tracking details for you to check on your order status.
5. Why aren’t you covering customs charges?
By providing free shipping worldwide, we have committed ourselves to covering the extensive costs of shipping the products internationally to anywhere in the world for all of you as a gesture of goodwill and appreciation of your support This takes a big cut from us that we could have otherwise passed on, but we did not. Beyond that, the cost of local customs and duties are only known upon receipt, and vary widely from country to country. As such, it has been a standard to have customs duties and taxes covered separately by customers accordingly.
6. Can you under-declare so that I won’t have to pay customs?
It would be dishonest for us to do so and we could get into trouble by getting fined by your customs authority if they do check.
7. What are remote area charges and why do they exist?
“Remote areas” are defined as areas that are outside the standard routes taken by our couriers. As these routes are visited less frequently, additional charges will be incurred if your shipping address is located in a “remote area”. You may view our list of postal codes within your country that would result in additional remote area charges.
Note that this list is generated by our courier and will be updated periodically. If you are unsure of whether your delivery address falls within the “remote area” category, you may write in to us at enquiries@toscano-intl.com for more information.
Returns-related FAQ
1. What if my item is damaged, defective, or incorrect upon receiving?
Please do reach out to us at enquiries@toscano-intl.com and we’ll seek to solve the issue in the best way we can.
2. Can I change/cancel my order? Will I get a refund?
We are unable to make changes once your order is logged in as it will automatically be processed by our third-party fulfillment centre.
3. Can I return a product immediately upon receipt if I’m not happy with it?
We do not allow “change of mind” returns. Kindly refer to our Repairs / Returns / Exchanges page for more info.
Pre-orders-related FAQ
1. What is Pre-Order?
Our pre-order page is where you’re able to purchase a product that’s not yet available in our stores. Take it as reserving a product ahead of time. We typically have them in tiers and in limited quantities, much like your concert tickets!
2. How does it work?
Depending on the nature of the product, customers have 4-6 weeks to place a pre-order before the campaign closes. This model helps us to gauge interest on the product, as well as to achieve better inventory management in terms of ordering patterns and stock levels.
3. How long is the campaign period?
Depending on the product, our campaign periods last typically between 4-6 weeks.
4. When will I receive the product?
There will always be an estimated shipping month found right above the add to cart button and at the shipping and warranty tab. Having said so, a waiting time of about 8 weeks from the end of the campaign would be a good estimate.
5. When am I actually billed?
Your card is charged when you checkout.
7. I backed a campaign, but now I would like to change the colour selection. Is this possible?
Yes. As long as the campaign is still running, you can make such changes to your order by dropping us an email at enquiries@toscano-intl.com.
8. I'd like to cancel my Pre-Order.
If you’d like to cancel an order while the campaign is still running, drop us an email at us an email at enquiries@toscano-intl.com.
