Shipping & Returns

We ship worldwide! However, shipping to these countries/regions have been suspended:

• Russia


• Ukraine


• Belarus


• Peru (standard shipping)

We will continually update this list as best we can. For further enquiries, contact us at enquiries@toscano-intl.com

STANDARD SHIPPING
Standard shipping is currently processed via EMS (tracked postal service) in partnership with Direct Link, a wholly-owned subsidiary of PostNord - the Swedish Post.

EXPRESS SHIPPING
Express shipping is currently processed via DHL Express or FedEx.

Do note that insurance/loss coverage is not available under the standard shipping option and we are not responsible for any lost parcels or unsuccessful deliveries. Please opt for express shipping when checking out if you require your parcel urgently or your location does not have a reliable post service.

You will notice that the shipping label marks the Swedish Post at the top-right corner. This is because of the affiliation of our partner with PostNord. However, all parcels are shipped out of Singapore, from our fulfillment centre.

We offer complimentary standard shipping worldwide at a minimum spend.

SINGAPORE
Free standard shipping on all Singapore orders (except Sentosa & Jurong Island).

SOUTHEAST ASIA* & HONG KONG
Free standard shipping on all orders above SGD100.

REST OF THE WORLD
Free standard shipping on all orders above SGD250.

A flat rate of SGD30 will be charged for standard shipping for purchases below SGD100 (Southeast Asia & Hong Kong) and SGD250 (rest of the world) in a single order.

INTERNATIONAL EXPRESS SHIPPING (3 to 7 business days) options are available from SGD30 to SGD80, depending on the shipping location and order amount. This value will be reflected at checkout, when you're selecting the shipping options. For pre-orders, selecting express shipping would mean that your order will be prioritised and dispatched first, when fulfilment begins once the shipment arrives.

Please note that shipping fees EXCLUDE customs duties and taxes. Remote area charges may also apply.

*Selected countries include: Brunei, Cambodia, Hong Kong, Indonesia, Laos, Malaysia, Myanmar, Philippines, Thailand & Vietnam

Due to a surge in order volume, please note that order processing and fulfillment will now take around 7 to 14 working days.

Usual estimated shipping duration:

SINGAPORE
Standard Shipping : 3 to 5 working days

REST OF THE WORLD
Express Shipping : 3-7 working days
Standard Shipping : 12-35 working days 

You may contact us if in doubt or require a tighter estimate based on your geolocation.

Orders* will be processed on working days (Monday to Friday) excluding Saturdays, Sundays and public holidays; and will take approximately 5 working days. Delivery may take place from Mondays to Saturdays, excluding public holidays.

*Items on pre-order will ship by the estimated delivery date stated on the product page. Orders containing in-stock items and multiple pre-order dates will ship on the latest date.

In the event you require an urgent delivery, you may opt for same-day delivery at a fee of SGD50 (for Singapore orders only). Please write to us at enquiries@toscano-intl.com with your order number and request.

Please note that the order cut-off time for same-day delivery is at 12 PM. Orders made after 12 PM will be delivered the next day.

You will be required to make payment for customs duties and taxes if applicable. We are not responsible for any duties and taxes incurred at your local custom for the delivery of your order. Please contact your local customs to be sure of the applicable fees before placing your order.

Unfortunately, we are unable to do so as it would be dishonest. Also, we will be at risk of being fined by your customs authority.

“Remote areas” are defined as areas that are outside the standard routes taken by our couriers. As these routes are visited less frequently, additional charges will be incurred if your shipping address is located in a “remote area”. You may view our list of postal codes within your country that would result in additional remote area charges.

Note that this list is generated by our courier and will be updated periodically. If you are unsure whether your delivery address falls within the “remote area” category, you may contact us at enquiries@toscano-intl.com for more information.

Unfortunately, we are typically unable to cancel or make changes once you place your order as it will be processed automatically. However, if you notice the mistake straight away, please reach out to us at enquiries@toscano-intl.comand we will help you as best we can.

We do not cater to “change of mind” returns. Please refer to our Returns Policy for more information.

Returns & Exchanges will be based on the channel of purchase and their respective policies. (Example: Tocco Toscano products purchased via LazMall Singapore are subject to Lazada’s Return Policy.)
Return/Exchange requests can be made only if they satisfy these conditions:

• The product is used for the purpose intended


• The product is used under normal conditions


• The product is not subject to extreme conditions, neglect, accidents or abuse

In order to make a Return/Exchange request, please email us at enquiries@toscano-intl.com with:

• Your order details


• Your reason for a product return/exchange (include photographs where appropriate)

We will get back to you within the next two working days.

Please check your purchase(s) carefully upon checkout as we are typically unable to make changes once you place your order.
Note that monogrammed products are not eligible for returns and exchanges unless the item is defective.

All items must be returned in its original condition and in the original Tocco Toscano packaging.

For a Return/Exchange due to receiving the wrong item or a defective product, we will do an inspection to ensure that the item is in its original condition before approving the return or exchange.

Tocco Toscano’s decisions on returns and exchanges are final.

Once your return is approved, your refund will be credited back to the original form of payment used for the purchase or by way of bank transfer if the original form of payment gateway used for the purchase is expired. If a refund is not credited to you after 10 working days, please email enquiries@toscano-intl.com for assistance. Please note that it may take up to 1 month for the refund to be reflected in your bank statement.