Tocco Toscano products are covered by a 1-year warranty (from the date of purchase), given that:
1
The product is used for the purpose intended
2
The product is used under normal conditions
3
The product is not subject to extreme conditions, neglect, accidents or abuse
This 1-year warranty is only applicable for our products purchased on www.toccotoscano.com. Tocco Toscano products purchased through our online and offline stores such as department stores, LazMall Singapore, Shopee Singapore, KrisShop and TikTok Shop are not eligible for warranty.
Please note that this warranty only covers workmanship faults and material defects under responsible use. This warranty does not cover the natural ageing of materials, normal wear and tear, or if you change your mind. Do note that shipping/transportation charges may apply accordingly. If any defect is noticed upon receipt, the product should remain unused. No exchanges are allowed once used.
Returns / Exchanges & Repairs
Returns & Exchanges
Returns & Exchanges will be based on the channel of purchase and their respective policies.
(Example: Tocco Toscano products purchased via LazMall Singapore are subject to Lazada’s Return Policy.)
Return/Exchange requests can be made only if they satisfy the conditions listed under our Warranty Terms. In order to make a Return/Exchange request, please email us at enquiries@toscano-intl.comwith:
1. Your order details
2. Your reason for a product return/exchange (include photographs where appropriate)
We will get back to you within the next two working days.
Please check your purchase(s) carefully upon checkout as we are typically unable to make changes once you place your order.
Note that monogrammed products are not eligible for returns and exchanges unless the item is defective.
All items must be returned in its original condition and in the original Tocco Toscano packaging.
Repairs (For Singapore Only)
Our standard procedure for repairs is as follows:
1. Bring the product to any of our stores and pass it to our Retail Sales Associate
2. All products must be sent to our repair centre for a full assessment
3. You will be contacted with a confirmation quote (if any) and an estimated repair period
4. Please allow up to 7 working days for evaluation and response and another 2-6 weeks for repair
5. Payment (if any) will be made upon collection (at the same location)
If you are unable to send your product to one of our stores, please contact us to make arrangements.
