Pre-order FAQ

Our pre-order page is where you’re able to purchase a product that’s not yet available in our stores. Take it as reserving a product ahead of time. We typically have them in tiers and in limited quantities, much like your concert tickets!

Depending on the nature of the product, pre-orders are generally open for a period of 4-10 weeks. You may place a pre-order during this period and your purchases will be shipped after the pre-order closes.

Depending on the product, our campaign periods last typically between 4-10 weeks.

The estimated delivery date of a pre-order product can be found right above the ‘Pre-order Now’ button on the product page. You can expect a waiting time of about 1-4 weeks from the end of the campaign, depending on where you are in the world.

Orders containing in-stock items and multiple pre-order dates will ship on the latest date. Kindly note that shipments are subject to unexpected delays. Please only place the order if you are willing to wait.

Your card is charged when you checkout.

You may change the colour of your product within 7 days from the date of order. Please reach out to us at enquiries@toscano-intl.com with your request.

Cancellations of pre-orders can be made within 7 days from the date of order. To cancel your order, please contact us at enquiries@toscano-intl.com.